Loyalty eh?
Some people truly confuse the hell out of me. To the point where it hurts to listen to them anymore, such as the chap I just spoke to.
The chap in question just rang me to explain that his Rover 75 is, for lack of a better phrase, kaput. Basically the fuel isn’t getting into the engine, and even those of you who are inept when it comes to the mechanics of a car will know that no fuel going to the engine is generally a bad thing. So, as a service advisor it’s my duty to get this chap back on the road, so to speak. After he rambled on for 10 minutes I explained to him that while I’ll be more than happy to look at his car, we don’t actually have space until the 4th of April. Well, he hit the roof. He went into a self righteous rant about how he was a loyal customer, he’s bought his last ten cars from us apparently. I then went on to say that if the vehicle were on site we would have the freedom to look at it sooner. No, still not good enough. That fact I can’t diagnose the fault (the combination of things causing the fault beggars belief) made him very unhappy. Again he spun off into “I’m a loyal customer” mode. I don’t care if he’s loyal, we can only do so much.
Then he said it.
“The garage that has it now need it to go to a Rover specialist, I expected quicker service from your workshop!”
I’m sorry, what now? THE FU**ING GARAGE THAT HAS IT NOW? You’ve spent the last 10 minutes bending my ear, telling my about YOUR loyalty. Bitching at me for not being able to look after a long standing customer as quick as you’d like. All the while your car is in another garage?
Piss off, really. And while you’re in the process of pissing off, go and look up ‘loyalty’ in the dictionary and ‘contradiction’ as well. When you car does get here, pal, I’ll make sure it’s very VERY fu**ing expensive.
The chap in question just rang me to explain that his Rover 75 is, for lack of a better phrase, kaput. Basically the fuel isn’t getting into the engine, and even those of you who are inept when it comes to the mechanics of a car will know that no fuel going to the engine is generally a bad thing. So, as a service advisor it’s my duty to get this chap back on the road, so to speak. After he rambled on for 10 minutes I explained to him that while I’ll be more than happy to look at his car, we don’t actually have space until the 4th of April. Well, he hit the roof. He went into a self righteous rant about how he was a loyal customer, he’s bought his last ten cars from us apparently. I then went on to say that if the vehicle were on site we would have the freedom to look at it sooner. No, still not good enough. That fact I can’t diagnose the fault (the combination of things causing the fault beggars belief) made him very unhappy. Again he spun off into “I’m a loyal customer” mode. I don’t care if he’s loyal, we can only do so much.
Then he said it.
“The garage that has it now need it to go to a Rover specialist, I expected quicker service from your workshop!”
I’m sorry, what now? THE FU**ING GARAGE THAT HAS IT NOW? You’ve spent the last 10 minutes bending my ear, telling my about YOUR loyalty. Bitching at me for not being able to look after a long standing customer as quick as you’d like. All the while your car is in another garage?
Piss off, really. And while you’re in the process of pissing off, go and look up ‘loyalty’ in the dictionary and ‘contradiction’ as well. When you car does get here, pal, I’ll make sure it’s very VERY fu**ing expensive.
posted by Chris at 8:18 AM
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